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Delivery Information
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Delivery Infomation, Returns and Refunds

How To Return An Item
Your item must have a manufacturer defect, or your item can not be returned. Your must return the item within 30 days of your purchase. 

1. Please email tedandjo@tedandjo.co.uk to request a refund and we will assign you a tracking #.
2. Mail your returned item to the details provided on the original receipt.
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Cash On Delivery 

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers
We use the following carriers to deliver our orders:

  • Royal Mail
  • ParcelForce

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Royal Mail will not have tracking numbers. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.